Kraken has hundreds of full-time, dedicated Client Engagement crypto and finance specialists, trained on the ins-and-outs of all our products and services. Our team is distributed across the world, fluent in a wide range of languages, responds with personalized solutions and works every day of the year – even major holidays. We provide a level of support that is unmatched in the crypto industry.

Our support team is available around the clock to work with you to reach a solution.

Our dedicated support specialists are here to help you. To ensure the highest level of service, voice support is now available on our mobile apps for clients in select situations. Where applicable, you’ll find the “Call us” option directly within the Kraken apps.

Some issues need a bit more attention - submit a request through one of our support forms and our team will get back to you by email with personalized help.

Our Support Center is loaded with in-depth articles to help you troubleshoot problems or learn more on your own.

We have built our support library through years of direct interaction with clients. It’s a wealth of knowledge covering everything from account setup and verification to funding, trading, and security - helping you find answers quickly and navigate the Kraken platforms with ease.

Get in-depth knowledge on how to use Kraken’s full suite of professional trading features. Learn the ins and outs of advanced order execution, margin, and precision trading all in one place.

Kraken’s support team has a proven track record of providing exceptional customer service. With multilingual support and global coverage, we’re always available to lend a helping hand — no matter the issue.